Return/Refund Policy

Last updated January 12, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

MONEY BACK GUARANTEE

If you are not satisfied with your product, we will offer you a full refund excluding any shipping and freight charges within thirty (30) days of purchase. Lodging a money back request after within the thirty (30) day period will guarantee a refund. The buyer will be responsible for shipping product to the returns address below.

RETURNS 

All returns must be postmarked within thirty 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS 

To return an item, please email customer service at sales@bitpixeltech.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Bit Pixel Tech Attn:
Returns RMA #
2 Rushwood Drive
Craigieburn, Victoria 3064
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we are not responsible if your package is lost or damaged during transport.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.